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Your data choices before you join

Perfect Blackjack, Fu Dao Le, Football Studio and Aviator sit behind one account, and this Privacy Policy explains the data we collect before you open it.

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fortune918 Your data choices before you join
CONTACT ROUTES

Reach the right privacy desk

Questions about this Privacy Policy should reach the team that handles account records, not a general lobby thread.

Live chat privacy help Use chat when you need a quick route to the privacy team. We can confirm the right form, explain identity checks, and help you describe the account record you want us to examine.
Email data requests Email is suited to copies, corrections and longer privacy questions. Include your account ID, the contact method you use with us, and a clear request so we can trace the right record.
Account access checks If your request affects login, wallet records or payment history, we may ask for proof that matches your account. This protects you from changes requested by anyone who should not have access.
ACCOUNT SAFETY

How your data is handled

Privacy handling is built into routine account work. Our team separates login checks, wallet records, cookie settings and support history so each request reaches the right queue.

Data we collect

We collect details you provide during account setup, plus login, device and transaction records created while you use the lobby. These records help us run access checks, answer support requests and maintain your account history.

Cookies and device signals

Cookies remember language choices, session state and security prompts. You can adjust browser settings, but some cookies are needed for login checks, wallet display and fraud prevention within your account.

Payment record care

For Touch 'n Go, GrabPay, Boost dan FPX, we record payment references, timestamps and status messages rather than full app credentials. These references help us reconcile deposits, withdrawals, refunds and account queries.

Security checks

We use password controls, session monitoring and access logs to detect unusual account activity. If a change request looks risky, we pause the action until we can confirm it came from you.

Retention periods

We keep records only while they are needed for account service, dispute handling, payment reconciliation, security checks or legal duties. When retention no longer applies, we delete the record or remove identifying details.

Your change requests

You can ask us to correct inaccurate details, provide a copy of personal data, explain a use case or close an account record. We may verify identity before acting on the request.

Privacy answers before account access

This section answers common Privacy Policy questions before you open an account or ask us to change a record. The answers explain what we collect, why we keep it, how payment references are handled and which contact route to use. For anything not covered here, send a direct request from your linked contact details.

It covers data you give us during account setup, messages sent to support, login records, device signals, cookie data and payment references. It also covers records created when we check account access or handle a dispute.

Payment references help us match Touch 'n Go, GrabPay, Boost dan FPX activity to the correct account. We use timestamps, status messages and transaction IDs to reconcile deposits, withdrawals or refunds without asking for app passwords.

Yes. Contact us from the email or phone number linked to your account and state what should be corrected. We may ask for proof before changing a record, especially when wallet or login history is involved.

Cookies keep your session active, remember basic preferences and support security checks. You can change browser settings, although blocking required cookies may affect login, wallet display or the way the lobby loads for your account.

Access is limited to staff who need the record for support, security, payment reconciliation or legal duties. We log sensitive actions so a later check can show why a record was opened.

We keep data for as long as needed to run the account, resolve disputes, reconcile payments, meet legal duties and protect account security. When that need ends, we delete it or remove identifying details.

Use chat for routing or email for a written request. Send it from your linked contact method, include your account ID if you have one, and describe the privacy action you want.

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